Financial Services Digital Transformation Agency in London

All successful FinTech and financial services have a strong user experience and service design. Whether you’re looking to improve an existing product/service or disrupt the market with a new one, we have the track record to get it done.

45% increase

in prepaid cards issued
(Thomas Cook Money)

$60m raised

in total investment funding since our prototypes

£40m value

of transactions made to date (Cabot Financial)

We've helped

“ The research gives us a richer understanding of who our users are, what they expect, and how we can meet needs. Cyber-Duck understand user experience and are passionate about helping organisations get it right. ”

Head of Digital Engagement, Financial Ombudsman Service

How we can help you

We specialise in strategy, design, technology, optimisation, quality assurance and project management. Our services are secure and conform to ISO 27001, OWASP and ITIL best practice.

UX

Our rich UX process is ISO-certified and adapted to suit your unique financial challenge; our work for RetireEasy was featured on Bloomberg TV.

Service design

We map your data, processes, technology and customer touchpoint to optimise experiences and increase efficiency. For dlc, we saved 40 hours of agent time per month.

Major projects

Considering a site consolidation, major redesign or platform migration? Our large in-house team scales to deliver; we’ve supported Cabot Financial since 2015.

Innovation

We can create, ideate and build solutions; we even did this ourselves for Symble, an award-winning, profitable CRM platform that caters for the financial industry.

Compliance

GDPR, MiFID II, PSD2 and KYC – we speak your language and develop compliant platforms; we’ve written an identity verification white paper with GBG.

Accessibility

Ensure your financial product or service can be used by all, with our accessibility-focused UX processes and technical development.

Data science

Are you overwhelmed by your data? We can analyse your setup, identify the most meaningful data points for your business, and deliver the insights you need.

AI/ML

Guided by our digital transformation, you can embrace emerging technology to increase customer demand, workforce efficiency and ultimately increase profits.

Awards and Recognition

Thomas Cook Money
Financial Ombudsman Service
Bank of England
Cabot Financial (finalist)

Featured in

Our CEO, Danny has written on a variety of finance-related topics for The Drum. This includes the prepaid card market trends that prove customer service is key for marketers; customer-centric digital transformation; and how AI and UX go hand-in-hand

Our CEO, Danny weighed in on a debate about whether Monzo was overhyped, following its potential evaluation at $1bn in 2018. He argued UX was behind their cult following; not enough users pay their salary into their account; and incumbents could catch up.

Our CSO, Sylvain was invited to join two panels at the FinTech Design Summit in 2018. Drawing on his diverse expertise, he explored user experience, product and strategy for ‘The End of FinTech’ and ‘The Impact of Open Banking in 2019’.

FinExtra covered our announcement that we were selected by the Bank of England to design and develop the website for the new £5 polymer banknote, featuring Sir Winston Churchill. It was unveiled during a launch event at Blenheim Palace.

Central Banking covered how the Bank of England were preparing to launch a new website and had made the beta version available to the public in November 2017. Cyber-Duck designed and developed the colossal new website; read the case study.