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Digital transformation built on data, UX and service design

All successful FinTech and financial services have a strong user experience and service design. Whether you’re looking to improve an existing product/service or disrupt the market with a new one, we have the track record to get it done.

We’ve delivered digital transformation for clients across the finance sector.
Discover their stories

BoE v5
FOS v3
TCM v2
James Hay
Retire Easy
The Economist Logo
FOS testimonial

The research gives us a richer understanding of who our users are, what they expect, and how we can meet needs. Cyber-Duck understand user experience and are passionate about helping organisations get it right. ”

Head of Digital Engagement, Financial Ombudsman Service

How we can help you

We specialise in strategy, design, technology, optimisation, quality assurance and project management. Our services are secure and conform to ISO 27001, OWASP and ITIL best practice.



Our rich UX process is ISO-certified and adapted to suit your unique financial challenge; our work for RetireEasy was featured on Bloomberg TV.

Service Design v2

Service design

We map your data, processes, technology and customer touchpoint to optimise experiences and increase efficiency. For dlc, we saved 40 hours of agent time per month.

Cyber-Duck's DevOps expert Nacho Valera working from home at his computer

Major projects

Considering a site consolidation, major redesign or platform migration? Our large in-house team scales to deliver; we’ve supported Cabot Financial since 2015.

Innovation v3


We can create, ideate and build solutions; we even did this ourselves for Symble, an award-winning, profitable CRM platform that caters for the financial industry.



GDPR, MiFID II, PSD2 and KYC – we speak your language and develop compliant platforms; we’ve written an identity verification white paper with GBG.

Accessibility v3


Ensure your financial product or service can be used by all, with our accessibility-focused UX processes and technical development.

Data Science v2

Data science

Are you overwhelmed by your data? We can analyse your setup, identify the most meaningful data points for your business, and deliver the insights you need.

AI ML v2


Guided by our digital transformation, you can embrace emerging technology to increase customer demand, workforce efficiency and ultimately increase profits.


  • dadi awards v3

    Thomas Cook Money

  • UXUK v3

    Financial Ombudsman Service

  • Wirehive v2

    Bank of England

  • agency business awards v2

    Cabot Financial (finalist)

Featured in

Our CEO, Danny has written on a variety of finance-related topics for The Drum. This includes the prepaid card market trends that prove customer service is key for marketers; customer-centric digital transformation; and how AI and UX go hand-in-hand

Our CEO, Danny weighed in on a debate about whether Monzo was overhyped, following its potential evaluation at $1bn in 2018. He argued UX was behind their cult following; not enough users pay their salary into their account; and incumbents could catch up.

Our CSO, Sylvain was invited to join two panels at the FinTech Design Summit in 2018. Drawing on his diverse expertise, he explored user experience, product and strategy for ‘The End of FinTech’ and ‘The Impact of Open Banking in 2019’.

FinExtra covered our announcement that we were selected by the Bank of England to design and develop the website for the new £5 polymer banknote, featuring Sir Winston Churchill. It was unveiled during a launch event at Blenheim Palace.

Central Banking covered how the Bank of England were preparing to launch a new website and had made the beta version available to the public in November 2017. Cyber-Duck designed and developed the colossal new website; read the case study.

More sectors

Bank Of England Image v3
  • Generated a 613% increase in traffic since website launch
  • Secured a 24% increase in preference for the look and feel
  • Took 1/3 the market share of a top consumer competitor
Itiviti Image v2
  • Lifted enquiries by 57% for cloud security provider
  • Boosted leads by 57% for capital markets tech provider
  • Caused 45% rise in adoption for prepaid travel card
Ximbio Image v2
  • Boosted reagents by 42% for crowd-sourced tool marketplace
  • Generated 10,000 signups from carers and nurses for care service
  • Increased smartphone and tablet nutrition conversions by 79%
Danny Headshot 2020 v2

Let's Collaborate

For over 15 years, we’ve transformed digital products and services. Think we could help? Let’s talk - call Danny on +44 (0)208 953 0070 for an introductory chat.

Get in touch