User Experience Agency

Our user experience design encourages meaningful engagement with customers across channels.

Delightful experiences have a huge impact on customer satisfaction, brand perception, and conversion rates. Refined over ten years, Cyber-Duck’s unique user-centred design process is ISO accredited. It can be applied across a range of different projects: a product, website, app or brand. Our user experience team are experts in lean, agile, and scrum project management, closely collaborating with developers and marketers. 

Creating a positive, consistent customer experience is at the heart of our user-centred design process. Drawing on meticulous research, we can tease out the desires and needs of our clients and their unique customers. Each design decision is guided by their requirements, and validated with iterative testing.

Our user experience design agency has experience in creating bespoke, striking websites in as little as five weeks. We have won some of the most sought-after industry awards for client work, including Webby, Wirehive 100 and UXUK.

OUR USER EXPERIENCE PROJECTS

The New Fiver

Stunning interactive website for Britain's first polymer banknote

View case study

Homepride

User-focused, responsive website for an iconic baking brand

View case study

CitizenSafe

Integrated marketing strategy, website and apps to promote GOV.UK identity verification

View case study

Institute of the Motor Industry

Brand strategy, design and messaging for the professional association of the retail automotive sector

View case study

189 AWARDS AND NOMINATIONS OVER 12 YEARS

We are proud that our projects and people have won some of the most sought-after industry awards. Here’s a few of our favourites!

Rated top 5 for client satisfaction 2015

Rated top 5 for client satisfaction 2015

16 awards & nominations for the last 4 years

16 awards & nominations for the last 4 years

Finalist for best medium agency & agency website (2016)

Finalist for best medium agency & agency website (2016)

Won best transaction experience (2014) and UX finalist (2015)

Won best transaction experience (2014) and UX finalist (2015)

Listed on EMEA (2012) for 280% agency growth

Listed on EMEA (2012) for 280% agency growth

Highly rated by our clients for top digital services

Highly rated by our clients for top digital services

3 ISO ACCREDITATIONS FOR OUR APPROACH

We are the only digital agency that is endorsed by 3 international standards. Our user-centred production process ensures all our creative brand, website and marketing campaigns perform, every time.

LET'S WORK TOGETHER

Our interdisciplinary team can work as an extension of yours - we would love to hear your ideas.

Service design featured 1

Demystifying service design - 4 top tips

Opinions

View story

Pond Matt

“Designing for the Mind” With The Digital Pond

Events

View story

Screen based

'Questioning the Question' to design the best experience

Opinions

View story