Lifelong Support

Launching a new product is just the beginning. We foster long-term relationships with our clients, offering them ongoing support throughout the life cycle of a website or product.

Lifelong support

We offer our clients hosting and IT support as well as continually helping them to tweak and improve their products. Our UX, development and marketing teams are available around-the-clock, being highly responsive and resolving issues quickly. In fact, we pride ourselves on our unbeatable response times, and ensure that working with us is like having an extension of your own internal team.

Support

Our support team is available 24/7 to diagnose and address urgent issues: a promise that we back up with our industry leading service-level agreements (SLAs). More than this, we know the best results come from a dynamic approach to your website or systems. We offer a dedicated interdisciplinary team that can work with you on continual updates and improvements.

Mukesh Parmar

"Working with Cyber-Duck was very dynamic and creative. I always felt they really cared about the project.”

Antonia Mochan
Head of Communication
The European Commission Rep. in the UK

IT security

We take your IT and web security very seriously. One security lapse could cause irreparable damage to your reputation. We work with you to ensure that all the key security standards (PCI DSS) are met. After assessing your potential vulnerabilities, we recommend measures to safeguard your digital real estate against distributed denial of service attacks, hacking, and other malicious attacks.

IT security

We employ industry-leading technology like CloudFlare and SELinux to protect our clients' websites and servers from intrusions and instability.

Hosting

Partnering with RackSpace, Cyber-Duck can host your websites and apps in the cloud or on dedicated servers, depending on your speed and scalability requirements. As hosting experts we set up, monitor, balance, proactively optimise, scale, secure and maintain Linux servers at the enterprise level.

Hosting

As a certified Rackspace partner, we have full control over our hosting solutions.