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An accessibility statement for our website

This statement applies to content published on the domain which is run by Cyber-Duck.

Our aims

Cyber-Duck is committed to ensuring that our website is accessible to everyone, regardless of their abilities or disabilities. As Associate Organisation members of International Association of Accessibility Professionals (IAAP) we strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1 AA rating set forth by the World Wide Web Consortium (W3C).

The text should be clear and simple to understand. You should be able to:

  • Skip to the main content when using a screen reader
  • Modify the line height or spacing of text by changing the stylesheet
  • Change colours, contrast levels and fonts through a custom stylesheet
  • zoom in up to 300% without problems
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

Making changes to your device or system

AbilityNet has advice on making your devices easier to use if you have a disability. In addition, major operating systems produce the following guidance:

How accessible this website is

The majority of this website is fully accessible and we run audits to identify new problems. However, some parts may not be fully accessible, for example:

  • Although all audio on videos is captioned, some multimedia content doesn’t yet have audio or text description
  • PDFs (Portable Document Formats) and other documents are not fully compatible with screen readers
  • Some images do not have meaningful alternative text
  • Links are not always clearly described

You can see a full list of issues we currently know about in the non-accessible content section of this statement.

Feedback and alternative formats

If you have any questions about content or you need information in a different format like accessible PDF, large print, easy read, audio recording or braille, you can contact us either by: 


In your message, include:

  • the web address (URL) of the content
  • your email address and name
  • the format you need

Phone: +44 (0) 208 953 0070

If you cannot view the map on our ‘contact us’ page, call or email us for directions.


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us at

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Accessible content

This site has been built using code compliant with W3C standards for HTML and CSS. The site displays correctly in current browsers and using standards compliant HTML/CSS code means any future browsers will also display it correctly.


  • The smallest font size on this website is 13.2 pixels in height, for image captions.
  • Heading text is legible against the page background, with a contrast ratio of at least 3:1.
  • Body text is legible against the page background, with a contrast ratio of at least 4.5:1.
  • Text is structured with nested headings, presented in a meaningful order, which describe the topic or purpose of the content.
  • Text can be resized without loss of content or functionality.
  • Text in images is purely for decoration, or where crucial, it is also available in normal text.
  • Any unusual or industry-specific words and phrases are explained in simple English.
  • The full form is included wherever shortened forms like abbreviations, initialisms or acronyms are used, for example: Software as a Service (SaaS). 
  • Text is rarely used in all uppercase due to neurodiversity needs (e.g. dyslexia). Where implemented, it is short and used to distinguish from other text on the page.


  • The text of all links is descriptive (or if this isn't practical, we provide alternative text) to make its purpose clear.
  • The first link on every page bypasses the navigation to move straight to the content. This is hidden by default in a standard browser but is accessible in appropriate scenarios.
  • Page addresses (URLs) are readable by humans and are permanent wherever possible. These generally do not change, but where they do, they redirect to the correct new URL.
  • All links and buttons have a keyboard focus indicator which makes them clearly visible.
  • Where appropriate, visited link colour is the standard recognisable colour for that operating system.
  • Where appropriate, child pages will display a breadcrumb navigation providing links to parent pages.


  • Outside of the non-compliance listed below, unless they are just for decoration, images have alternative text (an “alt” attribute) which describes the contents/context of the image. This is shown where images are disabled, or where they are not supported.
  • Content is accessible and understandable with images disabled, or where they are not supported.



  • All form controls and fields are properly and clearly labelled.
  • All crucial form fields are checked for errors when the form is submitted.
  • Any error found is described to the user in text, along with suggestions for how to correct the error.
  • All forms have a correct focus order so they can be navigated using the Tab key on your keyboard.
  • All forms can be submitted using the Return ↵ or Enter key, when appropriate. 


  • We use unobtrusive client-side (on your computer rather than on our server) scripts.
  • This website is mostly accessible with JavaScript disabled, or where it is not supported. 


  • This website is accessible from smartphones and tablets.
  • Page layout and content respond to the size of the browser window to make best use of the space available. Screen orientation is accounted for.
  • Native zooming is supported on mobile.
  • Buttons and navigation have a minimum height of 36 pixels for ease of use on touch interfaces.
  • The menu (navigation) collapses on smaller devices to save screen space. It can be reopened with the "menu" button in the top left corner of the site. 
  • Touch interfaces are supported.
  • Horizontal scrolling areas are supported (e.g. carousels) where appropriate by swiping.


  • Where necessary we use Accessible Rich Internet Applications (ARIA) attributes to describe and provide context to the user interface state and content. 

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Images do not always have suitable image descriptions. Users of assistive technologies may not have access to information conveyed in images. This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content).
  • Pages (Resources and Home) do not have a clear and sequential heading structure. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).
  • One page (Client Stories) produces an error in use of ARIA attributes on filters first label (Uses ARIA-expanded with no ARIA-controls to match, others should have the ARIA attributes in the button, not the parent container). This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).
  • One page (Contact Us) has input fields without names accessible to screen readers. This fails WCAG 2.1 success criterion 2.5.3 (Label in Name).


Content not within the scope of the accessibility regulations



Our website makes use of JavaScript to provide certain functionalities. According to W3C and WebAIM, this is not necessarily inaccessible, however, some text-only browsers do not fully support JavaScript which creates a barrier for access. The following currently won't work or show correctly without JavaScript:

  • Search field
  • Homepage banner circular diagram
  • The 'Cyber-Duck Way' diagram
  • Tabbed interfaces
  • Client Stories page filters
  • Footer language widget

Third-party content

Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the third-party to improve its accessibility. This may include:

  • links to non-Cyber-Duck websites
  • content/functionality on our website
  • content hosted on other websites, such as social media sites 

Additional improvements that can be made

  • Footer tabbing sequence can be better ordered on wider viewports
  • Some images do not yet have alt text that should, but some have alt text that isn't meaningful because of automated processes. Old content hasn't yet been updated however most visited pages tend to have optimal alt text
  • Introduction of Dark mode
  • Switch to a more readable font, e.g. Atkinson Hyperlegible

Contact Us page

  • Optionset can be improved with better ARIA (Accessible Rich Internet Applications) roles, i.e. radiogroup instead of listbox.

Client Stories page

  • Filter fields can be improved with better ARIA roles
  • List of results can be improved by removing invisible tab stops


  • Image adjacent to the newsletter form does not have alt text

Resources page

  • Heading sequencing order issue (list uses H3 but there’s no H2)

Public Sector Bodies Accessibility Regulations 2018

As a private entity, Cyber-Duck is not privy to The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018, however, we aim to maintain a high standard of web accessibility.

How we tested this website

We use the Web Content Accessibility Guidelines 2.1 level A and level AA to test how accessible is.

Over a number of weeks in 2022, Cyber-Duck conducted an audit involving a series of tests on its website. The tests were carried out internally, using automated quality assurance tools across all pages as well as a manual check of a substantial and carefully chosen sample of pages and content types. We continue to review the site on a regular basis to check new content.

Accessible features tested manually

  • colour contrast, to the WCAG 2.1 AA standard of contrast ratio 4.5:1 for normal text and 3:1 for large text
  • manual check against the W3C validator
  • skip links, which feature across the site
  • ensuring that page elements render correctly at all sizes, including when zoomed to 500%
  • checking content in a text-only browser
  • using screen readers to read text aloud
  • using disability simulation tools to browse the website

Accessible features tested using third-party tools


Our efforts to make this website accessible were guided by the following resources:


What we’re doing to improve accessibility

We want our website to offer the best experience possible for all of our users. In addition to our plan to fix known issues, we continue to work on website content and structure. We are also updating the ways in which we provide training and best practice to those working on our website. 


Preparation of this accessibility statement

This statement was created on 2 November 2017.
It was last reviewed and updated on 4 May 2023. 
Testing was carried out by Cyber-Duck.