The CACI Digital Experience Way

Every project is unique. But reinventing the wheel for each project can result in scope creep, and user experience and QA issues. Instead, we’ve taken nearly 20 years’ commitment to continual improvement to identify key replicable ‘building blocks’ across strategy, design, content, data and technology delivery. We call it The CACI Digital Experience Way.

It includes ISO-accredited processes and models for service blueprinting, UX and UI design, content strategy, data architecture and more besides. With guides for technical delivery, right down to how we manage releases and deployments. All underpinned by best practice in accessibility, security, sustainability and Lean and Agile principles.

This flexible, yet structured, and collaborative approach frees us to spend our time – and your budget – on delivering added value. Adapting to your organisation’s unique challenges and culture, whatever your sector, industry or project type.

Defining business & user requirements

Whether it’s for a new web application or content platform, a website consolidation or large-scale service and system transformation project, all require a deep understanding of the wider business requirements and user needs: customers, team members, suppliers and other stakeholders.

The structured approach below enables us to define and map out the ‘as-is’ and desired ‘to be’ states, setting out a project scope and strategic direction able to deliver on your organisation’s future goals and KPIs.

Understand the brief/scope

Understand the brief/scope

  • Review project proposal
  • Round table meeting
Ignition

Ignition

  • Project initiation document
  • Planning and resourcing
  • Ignition meeting
Share and Agree

Share and Agree

  • Client onboarding & kick-off
Immersion

Immersion

  • Examine any existing research
  • Evaluate existing website
  • Evaluate brand guidelines
  • Evaluate content & SEO
  • Evaluate performance
  • Evaluate accessibility
  • Technical Discovery
  • Technical Audit

Discovery guides action

Whether it’s for a new web application or content platform, a website consolidation or large-scale service and system transformation project, all require a deep understanding of the wider business requirements and user needs: customers, team members, suppliers and other stakeholders.

The structured approach below enables us to define and map out the ‘as-is’ and desired ‘to be’ states, setting out a project scope and strategic direction able to deliver on your organisation’s future goals and KPIs.

UX Kick-off Workshop

UX Kick-off Workshop

  • Goals and Risks
  • Playback scope and approach
  • Personas
  • Assessing current offering
Stakeholder Interviews

Stakeholder Interviews

  • In-depth interviews
  • Focus on specific expertise
  • Scope health check-up
Desk Research

Desk Research

  • UX audit
  • Content, analytics & SEO audit
  • Performance audit
  • Accessibility audit
  • Features audit
  • Landscape analysis
  • Benchmarking
User Research

User Research

  • Affinity mapping
Analyse

Analyse

  • Survey analysis
  • Thematic analysis
Synthesise

Synthesise

  • Word clouds reports
  • Typeform presentations
Service Blue Prints

Service Blue Prints

  • User Journeys
  • Detailed diagrams
Product Management

Product Management

  • Product vision
  • Roadmap creation & review
  • Ongoing delivery plan & strategy
  • Project Delivery Document
  • Backlog management
  • Feature list and prioritisation
  • Ongoing scope health-check
  • Delivery team recurring sessions

Design becomes reality

From the theory starts to emerge practice. Taking insights, strategies and journey maps to create the foundations for robust and life-enhancing services, products and experiences. There are processes and templates to design the product and service capabilities to cater for brand activation, content production, technical infrastructure, code development, data design. All of which are carried through into protypes robustly tested through QA and against accessibility, sustainability, security and other compliance standards.

Personas & User Journeys

Personas & User Journeys

  • Mapping users
  • Personas
  • Journey mapping
Content

Content

  • Content strategy
  • Content mapping
  • Content creation
Information Architecture

Information Architecture

  • Sitemap
  • Tree testing
Concepts

Concepts

  • High-level illustration of core concept
  • Visualise the discovery phase
Wireframes

Wireframes

  • Wireframes
  • Design iteration
Prototypes

Prototypes

  • Prototyping
  • Usability testing
  • Populate content
  • Search functionality
  • Design > dev weekly sessions
Accessibility

Accessibility

  • Accessibility check
Design Rollout

Design Rollout

  • Responsive designs (mobile & tablet)
  • Design system/ style guide
  • Component matrix
  • Design iteration

Deliver high quality with ease

While our developers are involved throughout, from client onboarding to design, here’s where they, and our data, engineering and DevOps experts, really come to the forefront. Working in full, transparent partnership with clients and Product Owners, we build on pragmatic Lean and Agile methods to ensure everything is deployed, tested, quality assured and launched, on time and on budget.

UX Handover

UX Handover

  • Wireframes handover
  • Creative checklist
  • User stories handovers
  • Internal handover presentation
Design Handover

Design Handover

  • Art direction handover
  • Brand guidelines handover
  • Design matrix handover
GDS Assessments

GDS Assessments

  • Final delivery
Planning & Requirements

Planning & Requirements

  • Backlog management: 
Epics & User Stories
  • Acceptance Criteria
  • Team estimation
  • Release planning
  • Business & technical requirements
Documentation

Documentation

  • Functional specifications
  • Epic documentation
  • Systems specification
  • Integrations specifications
Acceptance Criteria

Acceptance Criteria

  • Define boundaries of the user stories
Build

Build

  • Sprint Zero
  • Scope health check-up
  • Roadmap review
  • Deployment pipelines
  • Infrastructure design & build
  • Analytics tracking
Build Cycle

Build Cycle

  • Sprint Planning
  • Dev > design recurring sessions
  • Ongoing standups
  • Sprint Review
  • Deployment
  • Sprint Retrospective
  • Sprint Report
Testing

Testing

  • Test automation
  • Manual testing
  • Performance testing
  • Performance testing
  • Accessibility testing
Quality Assurance

Quality Assurance

  • Testing strategy
  • Regression test plan
  • Content & SEO review
  • Peer-Review
  • Task evidence
  • Ongoing demo
  • Go/no-go meeting

Driven for success

Often when a service, application or product is launched, it’s easy to think all the hard work is done. But the wider technology landscape and business realities never stop moving forward, not to mention the accrual of technical debt. To ensure what we do performs for the long-run, we have robust templates around both reporting and strategic thinking, covering to content strategy, DevOps, SEO and conversion rate optimisation, as well as code and infrastructure improvement.

Post launch review

  • Client satisfaction survey
  • Handover to client services
  • Hand off tasks

Client Relationship Management

  • Future roadmap
  • Monthly account meeting
  • Quarterly business review

Retainers

  • Retainer implementation

Optimisation

  • Performance & analytics testing
  • Performance Monitoring
  • Content performance review

Marketing support

  • Awards consideration
  • Create social case studies

Monitoring

  • Service monitoring
  • Incident management
  • Reporting dashboard
  • Application error monitoring
  • Security update monitoring
  • 24h support

How we work, together

We’re here to make change happen, with a culture that’s all about working in partnership and empowering your team with the experience, process and tools to deliver above and beyond.

alina dev drupal

People-first

We give you a single point of contact, provide training and a team that embeds into yours.

computer screen showing the ClickUp app for project management

Transparent

You’ll always know where you stand. Digital collaboration tools, budget reports and daily standups show you the status of each task at any time.

Seven members of the digital product team seated around a conference table discussing a Miro board on a TV screen

Collaborative

We find the best way to work with you, simplify communication and get things done.

Sport England logo

The team guided and supported us every step of the way, bringing a wealth of knowledge and skill into every conversation. We now have a website that truly reflects the Sport England of today.

Head of Editorial and Content, Sport England

We're accredited

The CACI Digital Experience Way’s flexible, robust approach is underpinned by six independent global standards, with numerous other leading certifications. All chosen to deliver on our commitment to consistently deliver human-centred, accessible, sustainable, secure and high-performing work.

View our Accreditations
2023 11 14 accreditations v3

An Agile culture

Agile puts people first and embraces collaboration and iteration. It de-risks work, clarifies needs and outcomes and its flexibility cuts time, cost and effort— able to deliver minimum viable products earlier and maximise ROI. Even if we're following a different delivery model, our Agile culture builds an empowered, cohesive team that drives results.

Pragmatic Agile delivery
agile commitment

Working in partnership

The CACI Digital Experience Way's flexible, structured approach enables us to easily identify what resources and requirements any projects need, both internally and externally. And if necessary, we bring in best of class partnerships to ensure delivery excellence.

See who we’re partnered with
Group photo of three members of the Cyber-Duck team standing shoulder-to-shoulder alongside four members of the Acquia team at an Acquia exhibition stand