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How We Work

The Cyber-Duck way prizes quality above all else

The Cyber-Duck Way

Since 2005, Cyber-Duck’s award-winning process, people and projects have empowered clients to grow beyond their expectations.


Our ISO certified process enables us to audit and analyse data across an entire organisation or ecosystem to underpin any research and pave the way for the future.


Our ISO certified process enables us to audit and analyse data across an entire organisation or ecosystem to underpin any research and pave the way for the future.

    The Cyber-Duck Way The Cyber-Duck Way

    Working with you

    We’re here to make change happen, with a culture and ethos designed to enhance your team. We work alongside you, with the experience, process and tools to deliver above and beyond. Our promise? To be:

    Client meeting in Cyber ducks offices with social distancing and masks


    Our commitment to client collaboration is underpinned by a strong process. We put you first, with a single point of contact and a production team that embeds into yours.

    computer screen showing the ClickUp app for project management


    Say goodbye to secretive working. With us, you’ll always know where things stand. Digital collaboration tools, budget reports and daily standups show you the status of each task at any time.

    computer screen showing the Miro app as a collaborating tool


    Let’s cut your email – we prefer to chat. It simplifies lines of communication and reduces back-and-forth. And you’ll get long-term support for ticketing, too.

    Diagram showing the agile methodology

    Our Agile approach

    Cyber-Duck uses Agile and Lean, and we can help you shift to them, too. Agile’s controlled timeframe and budget, but flexible scope, lets you adapt as your project evolves. That means your team can deliver tangible results, fast.

    Explore our Agile approach 

    Your team

    You’ll be allocated a cross-functional team of developers, designers and marketers who are devoted to delivering your project, including:

    Cyber Duck's project management team

    Project manager

    A ScrumMaster-certified pro, experienced in Agile, Lean, GDS and more, to manage your project to delivery.

    Chris one of cyber duck's account manager

    Account manager

    A proactive client manager to gather requirements, feedback and handle any issues beyond the project manager’s scope.

    Cyber Duck's account managers team

    Account owner

    A dedicated board member on Cyber-Duck’s leadership team, to ensure you benefit from our 16 years of digital experience.


    Our client services team is here to support you from the briefing stage. Drop us a note to find out how we can help with your project.

    illustrated monument of iso accredited process sign

    We're accredited

    We’re proud to be the only digital agency that’s accredited by five independent global standards. They reflect the consistent high quality of our work.

    View our accreditations

    Let’s work together 

    You can bring us on board directly or via your procurement framework – either way, we’ll add value right from the briefing stage.

    Our CEO, Danny chatting with a couple of people in a conference

    Procuring our services

    We’ve won international tenders via government and industry procurement platforms for more than a decade. We’re more than happy to join your framework and would welcome your invitation.

    procure our services 

    Social meeting with clients in a pub

    Helping you build your brief 

    Start with a strong brief. Our experienced team can advise on technology and functional aspects of your project and are happy to offer feedback. Just get in touch and let’s talk it through.

    contact us today

    Sport England head of editorial and content, Jan

    The team guided and supported us every step of the way, bringing a wealth of knowledge and skill into every conversation. We now have a website that truly reflects the Sport England of today. ”

    Head of Editorial and Content, Sport England

    Danny Headshot 2020 v2

    Let's collaborate

    For over 15 years, we’ve transformed digital products and services. Think we could help? let’s talk - call Danny on +44 (0)208 953 0070 for an introductory chat.

    Get In Touch