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How We Work

The Cyber-Duck way prizes quality above all else

The Cyber-Duck Way

Since 2005, Cyber-Duck's award-winning process, people and projects have empowered clients to maximise their business growth. 


Our ISO certified process enables us to audit and analyse data across an entire organisation or ecosystem to underpin any research and pave the way for the future.


Our ISO certified process enables us to audit and analyse data across an entire organisation or ecosystem to underpin any research and pave the way for the future.

    The Cyber-Duck Way The Cyber-Duck Way

    Working with you

    We’re here to make change happen. Our culture and ethos are designed to enhance your team. We work side by side with you, bringing the experience, process and tools you need to deliver above and beyond. Our promise is to be: 

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    Client first

    Our commitment to client collaboration is underpinned by strong process.  

    We put you first, making sure to understand your requirements, with a single point of contact and a unified production team that embeds into yours.




    Say goodbye to secretive working. With us, you’ll always know where things stand 

    We’ll work with you to define your roadmaps, epics and sprint planning. Kanban boards, budget reports and daily standups show you the status of each task at any time.  



    Let’s cut your email. We chat on project management tools and wikis like ClickUp and Notion instead 

    Project management tools and wikis like Notion streamline communication and reduce back-and-forth. And you’ll get long-term ticketing support, too.  

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    Our Agile approach

    Cyber-Duck uses Agile and Lean, and we can help you shift to them, too. Agile’s controlled timeframe and budget, but flexible scope, lets you adapt as your project evolves. That means your team can deliver tangible results, fast.

    Explore our Agile approach 

    Our agile approach

    At Cyber-Duck, we use agile - and we can help you shift to agile, too. It’s project management with a controlled timeframe and budget, but with flexible scope  so we can adapt as your requirements evolve.  

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    Agile empowers cross-functional teams to communicate, collaborate and deliver value across your business right from the MVP stage. Or, if you prefer, to enhance your products and services, again with a focus on tangible results.  

    Your team 

    You’ll be allocated a cross-functional team of developers, designers and marketers who are devoted to delivering your project, including: 

    • Project manager: 
      A ScrumMaster-certified pro, experienced in Agile, Lean, GDS and more, to manage your scope, timelines, budget, communication and delivery. 
    • Account manager: 
      A proactive client manager to gather project requirements, feedback and handle any issues beyond the project manager’s scope. 
    • Account owner: 
      A dedicated board member on Cyber-Duck’s leadership team, to ensure you benefit from our 15 years of digital experience.  

    Our client services team is here to support you from the briefing stage. Drop us a note to find out how we can help with your project.

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    We're accredited

    We are the only digital agency that’s accredited by five independent global standards. This endorses the consistent high quality of how we work.  

    View our accreditations

    Let’s work together 

    You can bring us on board directly or via your procurement framework – either way, we’ll add value right from the briefing stage.  

    procuring our services

    Procuring our services

    We’ve won international tenders via government and industry procurement platforms for more than a decade. We’re more than happy to join your framework and would welcome your invitation.

    procure our services 

    helping you build

    Helping you build your brief 

    Get experienced input that strengthens your brief. We can advise on technology and functional aspects of your project and are happy to offer feedback. Just get in touch and let’s talk it through.

    contact us today


    The team guided and supported us every step of the way, bringing a wealth of knowledge and skill into every conversation. We now have a website that truly reflects the Sport England of today. ”

    Head of Editorial and Content, Sport England

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    Let's collaborate

    For over 15 years, we’ve transformed digital products and services. Think we could help? let’s talk - call Danny on +44 (0)208 953 0070 for an introductory chat.

    Get In Touch