Lifelong Support

Launch is just the beginning: we provide ongoing support throughout the digital product life cycle

 
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Our agency is committed to lasting partnerships with clients for as long as they need us. We offer lifelong support on a flexible basis; working together to achieve the vision, objectives and requirements that underpin your digital strategy.

With unbeatable response times, our proactive design, development and marketing teams are available around the clock. Working with us is like extending your own, internal team. 

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DEDICATED SUPPORT

Our support professionals are available 24/7 to diagnose and address urgent issues – a promise we back up with industry leading service-level agreements (SLAs).

But, the best results come from a dynamic approach. We offer a dedicated interdisciplinary team to each client, on a retainer or ad-hoc basis. We can work together to launch regular updates and improvements: from marketing and design, to development and IT.

This ensures your digital product remains in line with the rest of your promotional activities, helping you achieve growth targets. Taking an agile approach, we can review and rearrange priorities in response to the changing demands of your business. 

More than this, we aim to build long-term, mutually beneficial relationships: drawing on our extensive network to bring our clients together with others who could benefit their business. We host exclusive client networking events and workshops throughout the year, as well as organising fun client days out. 

Our interdisciplinary support team is made up of IT, UX, design and marketing experts: ensuring we can resolve any issue for you, around the clock.

IT Security AND HOSTING

We take your IT and web security very seriously. After all, just one security lapse could cause irreparable damage to your reputation. We develop all websites and applications with security in mind, and monitor to ensure ongoing protection.

After assessing your potential vulnerabilities, we can recommend measures to safeguard against threats that could crash your server or compromise your sensitive database and user details. Our proactive team can protect you from Distributed Denial of Service (DDOS) attacks, hacking, and other malicious activity. We work with you to ensure that all the key security standards are met: including secure payment collection (PCI/DSS), and protecting user privacy (under the Data Protection Act).

Partnering with Rackspace, Cyber-Duck can host your websites and apps in the cloud or on dedicated servers, depending on your speed and scalability requirements. As hosting experts, our team set up, monitor, balance, proactively optimise, scale, secure and maintain Linux servers at the enterprise level. 

LET'S WORK TOGETHER

Our interdisciplinary team can work as an extension of yours, for as long as you need us. We would love to hear your ideas!

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