We fulfilled dlc’s vision of a user-friendly, welcoming payment portal by combining expertise in user experience and technical build. The new portal helps customers manage their own account, by offering a range of options to resolve debt in the best way for them.
Rewarding excellence in user-focused digital design, the portal won a UX UK Award for the ‘Best Transactional Experience’. The win recognises our dedication to simplifying the complex transaction into a welcoming, empowering experience for users. We were even chosen as a finalist for a further award, for creating the 'Best Effect on Business Goals'.
The portal achieved impressive performance metrics. With a 75.2% increase in the amount of online transactions, there has been a 66% increase in revenue generated in the first seven months. This even rose to a 122.5% increase, when revenue peaked in a busy period between January and March 2014. Here, transactions rose by 150.7%, and revenue by 133.2% on mobile.