We're excited to announce that Cyber-Duck will be providing UX strategic support to help the FutureNHS beta project meet NHS assessment standards.

The FutureNHS collaboration platform is the only virtual collaboration platform from the NHS that supports people working in health and social care to make change, improve and transform across organisations, places and professions. It is safe, easy to use and supports a growing network of people who want to connect with others to accelerate their work. Members of the platform can join or create groups and communities to connect with others, learn and share.

The project is currently in its beta phase, with a new version of the platform focusing on the core functionality. As this is being built using the NHS design system for front-end development, it will remain consistent with the visual language and brand of the NHS.

Cyber-Duck will be joining the FutureNHS UX team to provide UX support, assisting on the service blueprint and strategic direction of the project, and working with them through to the final launch. Our contributions will include helping to update and review the current design system to ensure it can provide a consistent, solid base for all teams to work from. This project requires a detailed understanding of core user needs, so Cyber-Duck will support on discovering and defining exactly what they are. 

Accessibility and inclusion are crucial considerations for the NHS as a public sector body; our goal is to support the NHS in producing a platform that is highly accessible, incorporating inclusive research and design methods.

One of the main goals of our involvement will be to help FutureNHS to meet the required standards of DHSC service assessments, which apply to national services across DHSC, NHS England and NHS Improvement, NHS Digital and the many arm’s length bodies and agencies in health and care.

We have a proven track record of successfully helping our clients meet the required standards for assessment, including National Highways’ DART charge service alpha and Home Office-led alpha/beta service-assessments for the College of Policing.

We look forward to collaborating with NHS England to meet their goal of improved learning, efficiency, and security, helping to improve the services they offer to patients.