The Future of Identity Verification UX
UX is the key to seamless onboarding experiences.
As customer uptake of online services soars, you need to be sure your onboarding journeys are fit for purpose. Identity verification is increasingly key: it’s a necessary hurdle that protects you and your customer. But it needs to be conducted as seamlessly as possible – or you’ll lose potential customers.
In this white paper, developed in partnership with GBG, you’ll learn:
At Cyber-Duck, we’ve been trusted by clients including the Bank of England, the Financial Ombudsman Service and Cancer Research to deliver digital transformation. Cyber-Duck’s approach is powered by an ISO-accredited user-centred design process, data and technology and draws expertise from investment in creative R&D.
With a rich heritage of more than 30 years, offices in 18 locations worldwide and more than 1,000 employees globally, our partner GBG proudly stands as the global technology specialist in fraud, location and identity data intelligence.
Consumer uptake of online services has risen sharply in recent years. At the same time, it’s no secret that millennials and Gen Z will abandon brands if they can get a better experience.
Onboarding and identity verification is one of the first interactions users will have with your company. A simple and seamless user journey is essential – or you’ll lose valuable customers at the first hurdle.
But as we shift to online services, government regulation is growing too. We’re having to adapt to recent regulation including:
Compliance puts extra pressure on the customer journey at a critical point. We have to protect our customers and ourselves from fraud, money laundering and financing terrorism – but not at the expense of the user experience.
That means we’ve got to get smart.
Companies must balance regulatory compliance with intuitive, enjoyable user experiences.
You need seamless user journeys that guide users quickly and easily through the verification process.
You need UX design.
Whatever the project or particular challenge you have in mind, we’re here with the right people, process and technology to help deliver the transformation you need.