How we work as a Digital Experience (DXP) agency

Integrated functionality

A DXP goes beyond a headless CMS. It’s an end-to-end enterprise solution that manages your entire CX across every channel, including multiple sites and languages.

DXPs create seamless customer experiences and can personalise each touchpoint. Like a CMS, it manages your content, but can also integrate with your ecommerce, product information, customer support system and more.


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Seamless experience

DXPs give your customer a consistent experience, whichever channel they’re using. From laptop to mobile app, across portals, social, wearables and IoT devices, it doesn’t matter where your customer engages – their experience will be seamless.

It brings a Single Customer View across all your channels. The data you’ll gain from their journeys will give you insights that can smooth and speed up their journeys, driving efficiency and boosting your bottom line. 

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Advanced personalisation

DXPs have the capacity to personalise your customers’ experiences in real time. And you can do this across any of your digital channels.

We can help you build the logic and technology to automate these experiences. We can also integrate an extra layer of DXP with your existing CRM, eCommerce or CMS platforms.


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A DXP that suits you

At Cyber-Duck, we’ve delivered high-quality digital experiences for more than 15 years. We’re technology agnostic, so we can help you select the right platform that best fits your business.

Based on the Drupal ecosystem, the Acquia suite of tools might be the missing platform in your digital toolbox. We are also partnered with Adobe Experience Manager (AEM) to support corporate clients on this platform. If you’re considering the shift to a DXP and would like an expert sounding board, let’s chat – we’re ready to help.

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Our CMS & Digital Experience Platforms team are experienced in designing across a range of sectors with many complexities. We're here to talk about your goals and challenges.

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