Part of our Technology Implementation services
If you’re seeking robust, secure technology solutions long term, we have the experience you need. We combine strategic technical acumen with proven delivery, underpinned by agile methodology, certified process and constant R&D.
How we help
We provide ongoing application maintenance and support to clients including Cancer Research, Sport England and the Financial Ombudsman Service. We can look after your upgrades, framework security patches, performance optimisation and feature improvements.
We can complement this with ongoing knowledge transfer programmes to upskill your in-house team. We do this through hands-on CPD accredited workshops, training and co-locating, with a ‘train the trainer’ approach.
Many of our clients run critical applications and user-facing payment portals that need Priority 1 SLA and support. Cyber-Duck offers 24/7 premium support services, guaranteed 99.99% uptime and an industry-leading SLA.
We provide round-the-clock manned customer support service, which ensures rapid response times in line with client needs. For major events, we offer response times in minutes, not hours.
Our robust process for incident management is proactive and quick to react. We offer comprehensive support including certified security, runbooks and escalation planning, and disaster recovery preparation and simulations.
Our team will always carry out root cause analysis for each incident. Once a proposed fix is identified, we’ll let you know with full transparency on the process and time required to complete the actions.