in traffic since website launch
in preference for look and feel (Financial Ombudsman Service)
1/3 market share
of a top consumer competitor
“ The team guided and supported us every step of the way, bringing a wealth of knowledge and skill into every conversation. We now have a website that truly reflects the Sport England of today. ”
Head of Editorial and Content, Sport England
How we can help you
We specialise in strategy, user research, UX and service design, and technology implementation. Our security policy framework conforms to ISO 27001, OWASP and ITIL best practice.
Our rich UX process is ISO-certified, agile and adaptable; for the Cabinet Office, we challenged the brief together and focused on increasing inclusivity.
We can transform content-heavy sites, so your users can find what they need. For the Financial Ombudsman Service, we streamlined theirs from 1,700 pages to 350.
From apps to migrations, site consolidations and GOV.uk hosting, you can feel secure knowing our work follows agile methodology and certified process.
Like you, we know inclusion goes beyond accessibility standards. While we code to W3C guidelines, we also reflect and meet the needs of your diverse audiences.
Working with you
We get your context. We consolidate and streamline fragmented, information-rich digital assets. Our process exceeds the GDS service standard and we’re procurement read.
Brand and messaging
We’ll optimise your brand and channels to connect with your users across all devices. Then we’ll engage them with creative, compelling, timely messaging.
Awards and Recognition
Financial Ombudsman Service (finalist)
Bank of England (win)
Cabinet Office (finalist)
Design Agency of the Year (finalist)
Our CEO, Danny covered our new website launch for Sport England in The Drum. This included how our research enabled Sport England to pivot towards #StayInWorkOut rapidly during the pandemic; he revealed how we tackled such a content-heavy website.
FinExtra covered our announcement that we were selected by the Bank of England to design and develop the website for the new £5 polymer banknote, featuring Sir Winston Churchill. It was unveiled during a launch event at Blenheim Palace.
Central Banking covered how the Bank of England were preparing to launch a new website and had made the beta version available to the public in November 2017. Cyber-Duck designed and developed the colossal new website.
Inspired by our work with GOV.UK Verify’s CitizenSafe, our CEO Danny wrote about his top four tips for getting the relationship right when B2B Marketers venture into B2B2C territory.
- Won a UXUK Award for Best Transactional Experience
- Developed a payment portal that raised revenue by 66%
- Produced an award-winning CRM used by 10,000 brokers
- Lifted enquiries by 57% for cloud security provider
- Boosted leads by 57% for capital markets tech provider
- Caused 45% rise in adoption for prepaid travel card
- Boosted reagents by 42% for crowd-sourced tool marketplace
- Generated 10,000 signups from carers and nurses for care service
- Increased smartphone and tablet nutrition conversions by 79%