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Government and Public Sector

Empower your users with engaging, effective digital services.

Simple, secure, inclusive digital services aren’t easy to make. But, done right, they can be extremely effective. Choose a partner with proven experience in WCAG, GDPR, GDS standards and GOV.UK hosting. That’s where we can help.

We’ve helped

We’ve delivered digital transformation for hundreds of clients across all sectors.
Discover their stories.

International government

Join the Commonwealth, Eurostat and the European Commission. With certified process, GDPR compliance and technical acumen, we can deliver for you too.

Read The Commonwealth's Story

British government

Get user-centred innovation that’s GDS, WCAG and GDPR compliant. With clients from the Cabinet Office to Essex County Council and Transport for London, you know we’ll deliver.

Read the Cabinet Office’s Story

Public bodies

Juggling multiple stakeholders and websites? No problem. We’ve helped the Bank of England, Sport England and the Financial Ombudsman Service get streamlined.

Read Sport England’s Story

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The team guided and supported us every step of the way, bringing a wealth of knowledge and skill into every conversation. We now have a website that truly reflects the Sport England of today. ”

Head of Editorial and Content, Sport England

FOS

The research gives us a richer understanding of who our users are, what they expect, and how we can meet needs. Cyber-Duck understand user experience and are passionate about helping organisations get it right. ”

Head of Digital Engagement, Financial Ombudsman Service

Bank Of England

Cyber-Duck’s user-centric approach has produced user journeys designed around our key audiences and supported by beautiful templates. The team is always professional, yet friendly and approachable, which made the project enjoyable. ”

Head of Digital, Bank of England

How we can help you

We specialise in strategy, user research, UX and service design, and technology implementation. As an agency partner, we bring design thinking, agile methodology and certified process.

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User-centred design

Our rich UX process is ISO-certified and adapted to suit your unique challenge; for the Cabinet Office, we challenged the paperless brief together and focused on increasing inclusivity.

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Content strategy

We can transform content-heavy sites, so your users can find what they need. For the Financial Ombudsman Service, we streamlined theirs from 1,700 pages to 350.

Part of our technology implementation services

Proven technology

From apps to migrations, site consolidations and GOV.uk hosting, you can feel secure knowing our framework conforms to ISO 27001, OWASP and ITIL best practice.

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Inclusive design

Like you, we know inclusion goes beyond accessibility standards. While we code to W3C guidelines, we also reflect and meet the needs of your diverse audiences.

Working with you

Experienced with GDS

We get your context. Our process exceeds the GDS standard and we’ve delivered successful discoveries and service assessments for clients like the Cabinet Office.

Our resident Digital Campaign Lead, Daniel Walpole working in the Cyber-Duck office

Procurement-ready

We’re already registered on all major public sector and government procurement frameworks, so it’s easy to bring us on board as a sole or joint tender partner.

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Our client services team is here to support you from the briefing stage. Drop us a note to find out how we can help with your project.

Featured in

Our CEO, Danny, published a comprehensive review in Smashing Magazine of GDPR since 2018. As the legislation rapidly evolves, he covered the key developments to watch, from cookie consent to EU/US tensions and the decline of third-party tracking.

Danny welcomed the news that GOV.UK publishers must now publish accessible alternatives to PDFs. His piece in Econsultancy explained why this is great news for citizens – and another step towards accessibility by design.

Danny covered our new website launch for Sport England in The Drum. This included how our research enabled Sport England to pivot towards #StayInWorkOut rapidly during the pandemic; he revealed how we tackled such a content-heavy website.

Central Banking covered how the Bank of England were preparing to launch a new website and had made the beta version available to the public in November 2017. Cyber-Duck designed and developed the colossal new website.

More sectors

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  • Won a UXUK Award for Best Transactional Experience 
  • Developed a payment portal that raised revenue by 66% 
  • Produced an award-winning CRM used by 10,000 brokers
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  • Lifted enquiries by 57% for cloud security provider 
  • Boosted leads by 57% for capital markets tech provider 
  • Caused 45% rise in adoption for prepaid travel card 
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  • Boosted reagents by 42% for crowd-sourced tool marketplace 
  • Generated 10,000 signups from carers and nurses for care service 
  • Increased smartphone and tablet nutrition conversions by 79% 
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Let's collaborate

For over 15 years, we’ve transformed digital products and services. Think we could help? let’s talk - call Danny on +44 (0)208 953 0070 for an introductory chat.

Get In Touch